SportSync is a new online portal for sport management and information sharing. It is a key enabler to develop capabilities and capacity for the Sport Eco-system that serve the entire sporting pathway; providing a comprehensive range of features adaptable for different user groups such as Coaches, Athletes, Sports Participants and National Sports Associations.

SportSync will enable visible, accessible & reliable data for informed and objective data driven decision making; and be a game-changer for performance analysis, operational efficiency and management and enhancing sport community engagement.

Ensure that you have copied and pasted your Sportsync ID and default password provided to prevent any typo errors.

Please follow the video user guides:

·       To create a SportSG-ED account with your existing ActiveSG account: https://www.youtube.com/watch?v=VDCeOSPZ2-E

·       To create a SportSG-ED account with a new ActiveSG account: https://www.youtube.com/watch?v=QxOGlmJd8BA

• Athlete profile management.
• Coach profile management.
• Organisation profile management.
• Cashless payment mode for renewal fees.
• Application and membership tracking.

The athlete/coach can login to SportSync using their Singpass Account

Click on the register in the home page. Follow the instructions and register on myActiveSG. On successful registration on myActiveSG , you will be guided to register into SportSync. After this registration, you can directly use your myActiveSG credentials to access SportSync.

A coach/athlete can change the password in myActiveSG page.

The NSA users should use the “Login as Corporate User” option and login using the CorpPass credentials.

You can register in SportSync by logging in with your myActiveSG. Hover on “Login as Individual User” and choose the option with which you would want to log in. You can choose SingPass if you had used SingPass to sign up for myActiveSG account.

Yes, your contact details are extracted from the myActiveSG account, so when the contact details are updated in myActiveSG, they will be updated in SportSync.

SportSync works best with following browsers such as Internet Explorer (11), Chrome (65.0.3325.181), Firefox (59.0), and Safari(11.0.3).

The SportSync account is free. However, the terms and conditions for NROC memberships remains the same hence please visit our website for more information.

If you have an ActiveSG membership account, you may use the same login details to login to SportSync.
If you do not have an ActiveSG membership account, you may sign up here. There are 2 ways to sign up for an ActiveSG membership account:

• with your NRIC/Mobile number.
• with your SingPass details.

You may contact ActiveSG at 6594 1388 from 07:00 to 22:00 (Mon – Sun) for login issues.

Yes, you can. You can still register as an individual participant account even if you already have an existing CorpPass account with the organisation.

You (child) will have to register for a SportSync account. The system will require you (child) to input parent / guardian’s name and email address. (Parent / Guardian’s email must be different from child’s email registered in the SportSync system).

Parent / Guardian will check his/her email and click on the link to activate your (child) account.

For parent to activate the child account, please follow the below mentioned steps:

1. Parent / Guardian clicks on the link received through the parent’s email. (Please check the Spam folder if email is not available in the inbox).
2. Parent / Guardian clicks on the link and login using parent’s own login details for SportSync. (Parent cannot login with the child’s SportSync login details)
3. Parent / Guardian clicks on the Task present in the dashboard and accept.
4. Parent / Guardian logouts.
5. Child logins using child’s own login details into SportSync.
6. Child should be able to access the SportSync account now.

Sport Singapore created the NROC in 2004 to raise the standard and professionalism of sports coaching in Singapore. It serves to ensure minimum technical qualification of sport coaches, that practicing coaches continue to improve and that coaches provide a safe environment for their athletes.

A provisional membership category was introduced in January 2017 to allow coaches to participate in academic, educational and professional development activities to improve their coaching practice as they work towards completing all requirements of full NROC membership.
*(New applications for Provisional Coach Membership will be ceased from 1 July 2024)

Through NROC, Sport Singapore aims to give recognition to coaches who have been certified and deemed competent by a national body. Doing so also allows the public to have easy access to qualified coaches.

SportSync does not replace NROC – it is a portal that facilitates membership application process for NROC, among other benefits.

All applications must be submitted online. For step-by-step guidance. If you experience technical issues with the online portal, please print screen and submit the error message to noc@planet1world.com.

If you need any assistance other than technical issues, please get in touch via the contact page (select NROC policy) with your full name, date of birth, details of your request and contact email / number. One of our officers will get in touch with you

No, the old NROC account login details cannot be used for SportSync. To login to SportSync, you are required to log in via Singpass.

Updating of certifications and employment pass can now be done online via SportSync. Please login, then navigate to "My Profile". For updating of Certifications, please click on "My Certifications", and for employment pass, please click on "Personal Particulars" and update your current residential status in Singapore. You would be able to upload supporting documents under these sections. You may refer to our guide (Standard First Aid or Employment Pass) for step-by-step instructions.

Enrolment criteria for NROC is outlined under Table 1. With the required certifications, registration for NROC membership can be done on an individual basis through SportSync using SingPass. Once logged in, please navigate to “NROC Membership” where to submit an online application. Please refer to our Application for NROC Membership (sportsingapore.gov.sg) for more details on the application process.

Please ensure that you have minimally uploaded the following documents under your Coaching Certifications for the Membership level that you are applying for.

Please refer to Application for NROC Membership (sportsingapore.gov.sg)

Please make sure you have uploaded all certifications and according to what they are named. If so, we encourage you to submit your application first. You can then write in to us via https://www.sportsync.sg/app/Login/Contact to request for us to review your application.

Once your application is uploaded, the approval process of the NROC membership will take up to about 6 to 8 weeks. You may log in via SportSync to check on your application status during the period of processing and for queries that our officers may request from you.

If there are not queries from our officers and your membership has not been approved after 6 to 8 weeks, kindly reach out to us at sport_coaching@sport.gov.sg.

You may log in via SportSync to view your e-Card. Please kindly note that there will be no physical logbook and membership card. 

1. Login to SportSync (using SingPass)
2. From the top left corner menu, click on ‘NROC membership’ to expand, followed by ‘View NROC membership’.
3. Click on your NROC Membership (selected sport)
4. Click on the orange e-card logo.

Criteria for renewal is outlined below. With the required certifications, please login to SportSync and navigate to “NROC Membership” to submit an online application. Please refer to our Renewing / Upgrading Your NROC Membership (sportsingapore.gov.sg) for more details on the renewal process.

Renewal criteria for NROC (Full members only)

·       Valid Standard First Aid (SFA) and AED Certificate (under an accredited training provider)

·       Valid Employment Pass (for non-Singaporean coaches)

·       Supporting documents to demonstrate fulfilment of CCE Education and Practice hours (Refer to Renewing / Upgrading Your NROC Membership)

·       S$60 renewal fee (payable online)

As long as you have obtained all certifications required for full membership, please login and update your records at SportSync, then navigate to “NROC Membership” to submit an online application.

This is a database for the public to search for all NROC coaches (link here), and it shows limited information about the profiles of coaches who maintain an active NROC membership. Please log in to SportSync regularly and make sure your profile is up to date.

All active NROC and NREP registered coaches and exercise professionals are listed on the “Find a Coach” webpage.

If you were unable to find your record, it could be due to one of the following reasons: (1) you are not registered with NROC or NREP, (2) your first aid certificate or work pass/permit had expired, or (3) you had chosen not to publish your profile.

For coaches who do not wish to display their membership profile, please make sure you do this: From “My Profile”, under Personal Particulars, uncheck “Make profile visible on online public database”

Please login to SportSync and ensure the following:

1. You have an NROC membership that is active. You can see this under “My Profile”
2. From “My Profile”, under Personal Particulars, you have checked “Make profile visible on online public database”

If any changes were made to the above, please allow between 24 to 48 hours for your profile to be published.

If you still do not see your profile online, please write in via this contact page with the following details:

1. Full Name
2. Sportsync ID
3. Mobile/ Email
4. Sport

Please visit any ActiveSG Facilities to update your mobile number/ email address there. Once you’ve updated, please then login to SportSync to verify that changes have been updated.

Note: CoachSG has stopped issuing physical CCE Logbooks

Coaches are expected to update their CCE records directly in SportSync before renewing their membership. Please update CCE hours and Practice hours by going to your profile page and entering them accompanied with an endorsement from the respective coordinators where applicable, e.g., the training provider (for education), or the employer (for practice).

You can record CCE learning hours from self-guided learning activities such as watching or reading coaching-related materials, or even conversations with coaches related to coaching, as long as you record any reflection on what you’ve learnt. Each completed reflection activity earns you 1 CCE hour, and please remember a minimum of 12 hours’ worth of in-person or online CCE is still required.

For more information regarding self-guided learning such as reflection examples and templates, click here.

After you complete any learning activity, please upload any screenshots of your course completion (e.g. e-certificate), or record and upload any reflection from your learning (self-guided), or online via SportSync (www.sportsync.sg) under your CCE section of your coach profile, so that we can award you the CCE hours accordingly.

For technical assistance related to SportSync: Please write in via the contact page (select Techincal) with the following details:

1.     Full Name

2.     Sportsync ID

3.     Mobile/ Email

4.     Sport

5.     Screenshot of your issue

Please write in via the contact page (select NROC Policy) with the following details:

1.     Full Name

2.     Sportsync ID

3.     Mobile/ Email

4.     Sport

Please refer to National Registry of Coaches (NROC) (sportsingapore.gov.sg)

Please write in via our contact page here (select NROC Policy) with your questions and contact details with the following details:  

1. Full Name
   
2. Sportsync ID
   
3. Mobile/ Email
4. Sport

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spexCarding is the entry point into the national sport development system. The key purpose of carding is to provide support and resources to help athletes realise their potential to represent Singapore and win medals at the Major Games (Olympic, Asian, Commonwealth, South East Asian and Para equivalents) and Major Championships (Asian, World and Para equivalents).

All athletes must be nominated by their respective National Sports Associations (NSAs). The NSA will access and make application on your behalf if you have met the carding criteria.

No, you do not have to as the athlete’s details will be imported to SportSync which will replace the old online portal – iCAN. Please login to SportSync to check your data and complete / update your data.

No, the old iCAN account login details are invalid on SportSync. To login to SportSync – users are required to have an ActiveSG membership account.

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SportSG-ED access will be granted to active NROC / NREP Members. 

Please login using your SportSync ID. 

Note: SportSync ID starting with the capital letter “I” & not with 1 

Send your query or issue here: https://www.sportsync.sg/App/Login/Contact. Select 'Technical Issues' from the drop-down menu. In your query, provide the following information :

1. Name of Coach 
2. SportSync ID 
3. Email Address / Contact Number 
4. Sport

The specific sign in issue that you have encountered & Upload any relevant screenshots or screen recordings, where required.

Please login at https://sportsg-ed.csod.com/client/sportsg-ed/ using your username & password

Note: Username is your SportSync ID starting with the capital letter “I” & not with 1 

If you have forgotten the password , you may Click on “Forgot Password” and enter your SportSync ID An email will be sent to you to reset your password. You will be prompted to change your password immediately.

*** If you did not receive your password reset after 30min, please send an email to support@talearnx.com  with your SportSync ID, Full Name in SportSync and Email address. Indicate in your email subject title: SportSG Learner – [P3] Did not receive password reset link

Checked that you have completed the previous topic or module. Some modules and topics must be completed in sequential order.

There should be an indication that you have completed the topic / module.

Ensure that you have allowed the 'pop-ups and redirects' in your web browser settings.

You may also try to sign-out and sign-in again.

Use the search engine and enter the key words of the e-learning. 

If you are still unable to find the course, contact your NSA administrator.

Sign out and the sign-in again to SportSG-ED. Restart your laptop / device you are using. 

If it persists, send your query or issue to support@talearnx.com

In your email, provide the following information

1.  Name of Coach 
2.  SportSync ID
3.  Email Address / Contact Number 
4.  Sport
5. The specific issue that you have encountered.
6. Any relevant screenshots or screen recordings, where required.

Ensure that you have completed all learning objects in the curriculum, including an online evaluation, where provided. All learning objects are compulsory requirements to be completed before you are able to obtain the certificate.

For courses with face-to-face sessions (i.e. SG-Coach Theory Level 1, VPS) or exams, your attendance is marked in the system by your trainers, and upon verification and successful completion of assignments or exams, your certificate will only be ready after a certain period of time. These includes the NSAs' full integration programmes.

You may have to wait for some time for the certificate email to be sent to you before you can download your certificate on the SportSG-ED website

Send your query or issue to support@talearnx.com

In your email, provide:

1. Name of Coach 
2. SportSync ID
3. Email Address / Contact Number 
4. Sport
5. The specific issue that you have encountered.
6. Any relevant screenshots or screen recordings, where required

Send your query or issue to  support@talearnx.com

In your email, provide:

1. Name of Coach 
2. SportSync ID
3. Email Address / Contact Number 
4. Sport
5. The specific issue that you have encountered.
6. Any relevant screenshots or screen recordings, where required.